Originally Posted by
mahasamatman
If I were in charge, I would start by eliminating CPU. There go 99% of all the problems.
+1.
Originally Posted by
LondonElite
Solution looking for a problem? Maybe not, but the best thing to do is to eliminate all free upgrades so it becomes clear to people that, if you want to sit in the front cabin, you should pay for it.
As cosflyer says, bring back the 500 mile certs. Over on AA, I pay for certs and use them when I want to, and as such, I get upgraded far more often.