Originally Posted by Hosserunda

Sorry for this basic question, but I'm new to the IHG rewards card and have been trying to find out for a while now how I can use the free night certificate? There are no instructions with the materials I received with the card. Also I do not see the "free night status" area in my online profile that some blogs talk about. I asked IHG rewards on Twitter and they said that the free night can only be booked by phone. Is that true?