Originally Posted by
chatmax
Hi...I finally managed to get thru their hotline but I started calling the second their helpdesk opened (ph# 202-325-8060). I was 20th in line waiting about 25 mins before I talked to the agent. I had better luck on their non-toll free number as opposed to the toll free 855-873-4637
So what did the agent do? Is your account now "un-suspended?"
I have the same problem. My GE is still valid for a few more years, but Nexus expired. I tried for about a month, but could never get through. Tried email, no response. Stopped in a GE office, but they couldn't do anything.
Since I have a few Canadian trips coming up, I thought I'd give it another go.