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Thread: Chase Freedom eliminates Exclusives (10+10) even for those grandfathered in?
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Old Mar 23, 2016 | 10:17 pm
  #216  
sam_goh
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Originally Posted by jimmicka
Just wanted to follow up. I didn't receive a response from Chase, and had to call again. Turns out that when Chase "product changed" me from a 10+10 Exclusives Freedom to a regular(?) Freedom, they retroactively subtracted 2,865 points from my account. I did some quick searching, and it looks like it was all of the URs I earned from Feb 2015 - Feb 2016 solely on the 10+10 benefit.

This obviously is unacceptable. After speaking with a supervisor I was able to get the points reinstated. Just please please keep your eyes on it for when your 10+10 goes away.
Wow - thanks for the info. Apparently this happened to me and I didn't even notice ~30K gone. I will make the call now. You guys better double check your statements!
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