Originally Posted by silver springer

Hi. As noted earlier in this thread, I had a physical gift card that was drained of almost $1700 before I used it.

Hyatt Customer Service reps were very cordial about this and knew I had no part in it and quickly issued a new card with the correct balance and had it shipped overnight to me.

Only Hyatt Customer Service staff can resolve gift card issues, not Diamond Desk. The number I called was 888-524-9288.

When I received my new card, I called that number to check the balance and it was all there. Hyatt staff is well aware of the IT hacking and when I asked how often I should check my gift card, was told once a month so the fraud is ongoing.