YYCowboy

HIX Clarke Quay Singapore

What is your Priority Club status?

Platinum

Were you (or for multi-stayers are you generally) happy with the hotel/stay?

No

Which room did you book and which upgrade did you receive?

Booked Standard Queen on 25k points x 2 nights, received same

How are the rooms?

First one had a slanted window and faced the front, decent view but had a dead bug in the sink. Went back to front desk and asked for a second room, this time facing the back with normal window, nothing special.

How is the exec. lounge?

N/A

What was good and what was bad?

Nothing was good, Breakfast was too crowded - didn't eat there. It's about a 15 minute walk to MRT & Chinatown which is incredibly long in the 35 celsius heat. The front desk was indifferent when I told them about the issue with the first room and not even a half-hearted apology was offered. Checking out - asked them to call a cab, acknowledged my request but nobody did, ended up calling an Uber myself.

Value for $ or Priority Club Points? Would you return?

Not for a million points. Singapore in general is not a place I'd return to, rude service staff everywhere who wouldn't know the definition of 'hospitality' if you threw a dictionary at them.