Advice Needed - GOES Account Suspended, Need to Schedule Interview
Need some advice or tips on getting thru to GOES customer service...
My GOES account is suspended on the website after putting in my password incorrectly a few months ago. My application is conditionally approved. Need to schedule my interview, but can't because can't get into the website.
When I try to reset my password, it says my GOES account is suspended and I need to contact customer service. Tried to get thru to customer service for 2 months and no success. Any tips?
I've tried the following without success:
1. Resetting my password myself.
2. Contacting customer service - Toll Free: 855-USE GOES (873-4637)
Outside the United States: 202-325-8060. THESE NUMBERS ARE ALWAYS BUSY. Anyone have a different number that has worked for them?
3. Sending an email to customer service. Sent 2 months ago. Said turnaround time is 2-4 weeks. Haven't heard back via email.
4. Contacting my local CBP / Global Entry Office. Left a message.