Originally Posted by Worcester

I emailed BA customer service (yes I know) after witnessing an elderly couple looking rather stresses in the middle of the melee I think it was at gate 11 which was quite cramped at the best of times and the GA's had just called CE/Bronze/Silver/Bronze on a slightly delayed flight to BRU.

I thought I was trying to be helpful, in fact I started the email that this was a comment and not a complaint and explained that I thought the new boarding procedure was a good idea and regulating the flow onto the aircraft improved the experience for everyone but it needed to be applied consistently.

This is the opening line of the email I got back.

Quote:
I’m sorry you're unhappy with our new boarding procedures