Old Feb 29, 16, 12:33 pm
Join Date: Feb 2015
Posts: 461
This has to be the worst BRG program ever.

Telling me booking.com isn't "publicly viewable" and promotional rates are not eligible.

Dear ,
Thank you for contacting Best Western International.
We have processed your Low Rate Guarantee Claim. Unfortunately we regret to inform you that the claim has been denied for the following reason:
The competing rate must be publicly viewable and bookable via the internet at the time the claim is reviewed by a Best Western Customer Care Specialist. A viewable rate means that the general public can view the rate on the website. A bookable rate means that the rate is available and can be reserved online.
We were unable to view the rate listed on the site.
However all the rates on Booking.com were not eligible with higher original maount strikethrough as discounted rate.
Our terms and conditions read as follows:
Affinity Partnership, Association, Corporate, Group, Negotiated, Package
(e.g. those including flight, car, etc.), Wholesale, Opaque (i.e., those that do not reveal the hotel name and location until after booking, such as those available onPriceline.com and Hotwire.com), Discount, and Promotional rates are not eligible for the Program.

If you have any questions or need further assistance, please let us know and we appreciate the opportunity to be of service.
JordanWalker is offline