InterContinental Suzhou
What is your IHG Rewards Club status?
Spire Royal Ambassador.
Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Mixed feeling. 2 years ago, I felt here is one of the best InterContinental. But it's gone.
Which room did you book and which upgrade did you receive?
Booked cheapest, Received Deluxe Suite Lake View
How are the rooms?
Room itself is OK. But amenities are degraded.
Number of towels are less than half compare to 2 years ago.
Wine glasses and long tumbler glasses are removed.
Also bath pillow is removed.
How is the Club Lounge?
Very nice atmosphere, Great view, Great meal presentation.
But very poor English skill in half of staff. And those staff are also unfriendly.
Sparking wine has gone flat.
What was your welcome gift?
Suits case belt
How was the mini-bar?
Terrible! Removed so many items.
Wines and hard liquors have removed! Alcoholic beverage is the beer only! (Heineken and Tsintao)
Snacks also have removed so many.
Did you receive fruit in the room?
Yes
What was good and what was bad?
GOOD
+++ Internet is out of the Chinese Great Firewall. Can access to Google Services, Facebook, Twitter or YouTube.
(But quite slow)
+++ Great view
++ Cocktail time meal presentation in Club Lounge
(But I think it is too much)
BAD
---------- Degraded in-room amenities include mini-bar
---------- Very poor English skill and super unfriendly some of Club Lounge staff
---------- Too early turndown service (I asked to house keeping to come 1 hour later, but they rejected!)
Value for $ or Rewards Club Points?
Just OK.
Would you return?
I told my frustration to guest relations staff. If they don't improve until my next stay, I'll go to Crowne Plaza Suzhou.