Old Feb 20, 16, 8:32 am
Join Date: Mar 2007
Programs: United Mileage Plus Premier
Posts: 710
Last October I booked two tickets in F, EWR to YVR one way. Had to do separate PRNs because I was booking with credit from an old flight we had to cancel due to a death in the family. All new routing but I found a good deal going EWR-SFO-YVR with about a 2 hour connection in SFO. At the time I booked the only non-stop offered was on AC and the price was high so I opted for the connection. The other day doing routine checks I saw that the connect time has gone to over 4 hours at SFO and UA now has two daily non-stops from EWR to YVR so I called the Premier line and with in 15 minutes it was all fixed, including fixing the PRN on wife's res because they had put in wrong when they linked them...It was kind of nice to get some quick and easy help for a change. Moral to the story, always check your reservations for changes and you don't like the change, make that call and be nice.
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