Originally Posted by
binman
. I completed a text survey at the end of which I agreed to my details being passed to BA. 20 minutes later I was called on my phone and the lounge manager came to meet me.
I wish I'd got the survey on recent visits
Three times in the last two weeks, all after 6pm:
+ No menus on tables, had to ask
+ No desserts except cheese
+ Two out of the three times the self-serve option was pork (so you could choose between pulled pork or pork loin)
+ Third time was cod that been under the hot lamp and dessicated to the point of being chewy. Watched a server remove an untouched tray of it and replace it with another soon-to-be-ruined tray. What a waste of food!
I did point out the cod to a passing manager, suggesting maybe a foil cover to help keep in fresh. She said "oh really" and wandered off.