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Thread: UA initiates Account Security Update (Security Q&A authentication added 2016)
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Old Feb 13, 2016, 10:13 pm
  #143  
goodeats21
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Originally Posted by raehl311
After checking what happens when you put in a wrong answer to the security questions, I got an email saying my account was locked from any logins at all until I call 1-800-421-4655.

So those of you who can't get into your account might try calling that number.

Has to be between 7 AM and Midnight central.
Originally Posted by Dub
You are kidding! I have to call them??? This is insane!
Unbelievably stupid if true. And only between 7AM and Midnight Central Time? Did United IT forget it was a 24 hour, global Airline or something?

Originally Posted by jsk1973
This is probably the busiest travel site on the internet and the thread is only four pages long, which suggests the problem is mostly isolated to a small percentage of users.
Reported in the thread that Agents are admitting a lot of calls about this.

When I saw that it was optional for the next 30 days, you bet I am staying away from this for awhile. Sorry for those dealing with it, but thanks for taking the fall for us late adopters.
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