Has anyone actually got them to send you their proof? I clearly found a lower rate but they are claiming they cannot see it and sent me this:
That’s the reason why we capture screenshots of the lower rate available on both IHG and third party site at the time of our verification. This is part of our verification process to ascertain that we have supporting documents to attest the result of our validation.
I requested it three times and have been denied the first two times for them to send me their screenshots.
EDIT: Five requests and now they've just started pasting the same boilerplate response back to me. At least they are responding quickly?