Originally Posted by
Flexible preferences
Just a thought (and I haven't worked out an opinion myself yet), but who are the thanks due from?
The passenger, BA or both?
BA, the passenger was obviously extremely thankful (and somewhat embarrassed and being the centre of an on-board scene ).
I wasn't really expecting anything before reading the letter however the lack of effort made me wonder why they bothered. I guess my post is just a bit of a grumble really...
That, and they managed to misspell her name twice didn't help!