Old Feb 7, 16, 11:24 am
Join Date: Oct 2003
Location: New York, NY
Programs: Delta - Gold; Starwood - Platinum; HHonors - Diamond & Avis Preferred
Posts: 10,869
Originally Posted by EuropeanPete View Post
Staying here now. I thought that I'd give them another chance as I hadn't been since the renovation. The decision has apparently been made to make it more of a 3* type place, I won't be going back again.

The doormen were rude with my taxi driver when I arrived, and I had to persuade the valet woman to give me change for a $20 - In the end she only had $18 change in total, so I had to take that to pay for the cab.

The hotel seemed low occupancy and had the full set of rooms available online but as a Platinum I was only upgraded one room class to what looked a pretty standard room - maybe a higher floor?

The room itself has clearly been pared down from pre-refit: There is no minibar, there is no closet (just a rail with a curtain) and it's not being properly cleaned - my TV had a big black mark over it and the shower was dirty.

Pretty poor effort. After recent experiences in New Orleans I worry the financial crisis has seen Starwood decide to take the W brand in the US outside of New York lower-end as most of its target market can't afford $250 a night at the moment.


Not good to hear, as I like this property because it's quiet.
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