Originally Posted by
mikeyfly
My recent experience of F seat not reclining on brand new 789 - 15,000 or £70 evoucher on board. Once home tried to increase this - was reluctantly offered 20,000 or £100 evoucher. Laughable. Customer Service also wouldn't offer me Space Available Upgrade
I'd be interested to hear (PM or otherwise) your final outcome
With respect, IIRC, you accepted their first offer. That puts BA in a staggeringly better negotiating position - had you rejected the first offer, and taken it up with CS later on, you would likely have ended up with a much better outcome.
Accepting the offer, then changing your mind, puts you in a weak position, and the negotiator on the other side will have used that to their advantage.
OP is in a better situation (relatively), and so should be able to push them for appropriate compensation.