Originally Posted by
akshat
Apparently I should be worried. Communicated with Citi yesterday and they said they'd processed it from their end a few days ago. So they asked me to contact Etihad to inquire where those points went. Contacted Etihad call center, they'd escalated and someone we'll get back to me over email.
Anyone out there with a similar experience and it ended well?
On day 11 now. I've called Citi (and escalated), only to be told "Well, you agreed to a 14 day turnaround, so this is really your oversight. You agreed to it!" Which is factually correct, but it's really a shame that they can't even be bothered to see where it's stuck until it's a crisis happens.
Of course, I had picked out an award when this process started and it's now gone. Hopefully Etihad will have something else I want.
I guess I'll start using Chase UR more. I've never had to wait > 24 hours for a transfer. And their agents at least feign that they care.
