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Old Aug 25, 2002 | 10:22 pm
  #136  
aisleorwindow
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<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by sfvoyage:
Very enjoyable and informative post...

One thing I'm curious about is how is the frequent guest award program administered? Do hotels get reimbursed for free stays claimed by guests?

Thanks.
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Hi sf-
Although one of the hotel chains I worked for DID have a frequent stay program, it was not point-based like HHonors or Priority Club, etc. It was based on number of stays and nights and you could not redeem for free nights - once you reached a certain level you were entitled to upgrades, late checkouts, etc.
So, unfortunately I don't have any first hand experience with this topic.
I would assume that if it is a franchised hotel chain there would have to be some sort of reimbursement, as opposed to a corporate chain where all the money goes to the same place - eventually. That's just a guess. Please chime in if anyone knows more about this. Great question, I'm interested to find out the answer myself!
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