Originally Posted by
onlysuites
Oh the reason why they must have suspected is that my wives account was still in her maiden name. I sent the audit dept proof and they have updated the name on her account.
I thought all was resolved as I didn't hear back from them since then.
There's no way the maiden name thing alone would have been a red flag, nor is the one credit card being used across 3 family-members accounts be something that would be usunual or suspicious on its own. There must be something else.
As well, the end of the audit process is pretty clear, it's not overly ambiguous in most cases that they haven't found your answers satisfactory. Although it sounds like your account was in some kind of intermediate state, not fully locked, in which case, the -only- answer will come from AA.
So, I'd think a bit harder about what it was that caused this problem and if you gave them ALL the answers they were looking for.