Should This Have Gotten Free Baggage?
I am a SkyMiles Gold. My wife has no status (well, with me but not Delta).
I recently redeemed my miles for a domestic RT ticket for her. I charged the $11.20 fee to my DL branded AmEx.
The total fare that I paid was 35000 miles plus the $11. The reservation confirmation shows a class of N for the trip there, and NS for the return.
Going there, they checked her luggage (1 bag) without question or issue. Coming back, from LGA, they insisted on charging her $25. When she pointed out that the DL branded AmEx was used, they said that because it was mine and not hers (she has a different number although it is the same account) that it didn't matter. They then said if she had an objection, bring it up with customer service.
I'm not sure it we should have gotten free luggage on this or not. However, in the past, I've also had LGA just brush people off because it is easier.
Should this have been a free baggage flight - either because of my status and/or the use of the DL AmEx?