FlyerTalk Forums - View Single Post - Interesting: Groupon is selling Avios in Spain
Old Jan 21, 2016, 8:03 am
  #158  
GTR56
 
Join Date: Aug 2014
Location: London
Programs: BA Gold, Subcard
Posts: 435
I would hold off filing a dispute until Iberia respond to all of us who have contacted them. They could have replied stating the issue is with groupon.es and please contact them but they didn't. They stated they would try to work out what has happened and why.

I have the feeling that the fault lies with Iberia as they will be the ones issuing the avios not groupon. I presume someone put a halt on issuing the avios after people started getting issued with double the amount they should have.

This promo has shown that there is clearly issues with the setup Iberia has with its partners and I would be inclined to request additional compensation from whoever is at fault even if the avios eventually get correctly transferred.
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