FlyerTalk Forums - View Single Post - ARCHIVE: 2016 Sticker" / 500-mile & EXP "UDU" Complimentary Upgrade Policy / FAQ
Old Jan 19, 2016, 2:50 pm
  #51  
FlyingLaw
 
Join Date: Nov 2013
Location: D/FW, TX
Programs: AA EXP
Posts: 428
Originally Posted by qukslvr619
Something I noticed is that when you don't have enough upgrades for all of the segments you requested, it will not show you on the list. For instance I was flying SEAPHXSTL and requested upgrades on both legs. I had 3 -500 mile upgrades in my balance but only appeared on the SEAPHX list. I didn't except to clear SEAPHX, but I did at the gate. On the flight I bought another 3 certs for the PHXSTL leg but didn't show up on the list. I had to have the agent manually add me once I arrived PHX.
I have plenty of stickers in my account (they've been there for a while so its not a case of them not posting yet) so that's not the issue... It's just frustrating when everything online says I've requested the upgrade but when I get to the airport the GA says I havent.
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