scubaccr

IC HCMC

Were you (or for multi-stayers are you generally) happy with the hotel/stay?
Yes


Which room did you book and which upgrade did you receive?
Booked- Entry level room
Received- Usual RA Suite with Club Lounge access
(on club 19th floor for convenience
Floor 19 has 2 Club Rooms, 2 Suites, 3 Corner Suites and the lounge)

How are the rooms?
o Entry open area with hall table and extra WC roo
o opens up to have
Work Desk + Chair , side area with coffee machine
3x Sofa Setup and table in U facing drinks cabinets unit and your lounge TV
o door to bedroom
Bathroom with bath and separate shower cubicle, single sink, Agrarian toiletries
Wardrobes area
Comfy bed with pillows facing second wall mounted TV

All soft and hard furnishings were unworn in nice condition


How is the exec. lounge?
Large, lots of seating , lots of Friendly helpful attentive staff
Nice afternoon tea + evening food offerings both nice and plentiful, beers, wine, cocktails 2hour slot but no sparkling wine here

Did you receive a welcome gift?
China candle holder

How was the minibar?
Fair, could even say improved as 1/2 bottle champagne I not get last visit
Sodas, water, white/red wine, 5x 5ml spirit miniatures


What was good and what was bad?

-Good
+ paid RA stay are upgraded with both 2-room suite AND club lounge access
+ good lounge evening food offeringsI
+ like several other IC's can not double dip breakfast on both early checkin morning and departure morning BUT lounge checkin contacted restaurant so I had b/f 09:30 arrival morning, whilst waiting on my room
+ proper cooked ham here , sliced thick if wanted, so ham+eggs b/f made a very nice change
+ previous bad internet here seems to be no longer an issue
+ Restaurant b/f is very good here

-Bad
nothing

- Neutral
o needed room sleep 0930 after 6am flight from Manila, but at she 10:00 said allocated room needs cleaning wait will be 1hour
o offered temp room superior, I said nothing but privately think why not just give me corner suite bump instead, she already knew I checking out 4am for 6:15 flight to Da Nang, and wanted to sleep as soon as reached my room
o Sat so banks close down, hotel exchange rate difference was too big for me
Concierge kindly directed me a 1km walk to change money, got 10million VND instead of 8.7m at reception

Value for $ or Priority Club Points?
Paid only here as points worth same as my paid rate, and also an RA on award stay gets lounge but no room upgrade

Would you return?
Yes, both because no hotel choice (no HH or other IHG Choice) and as nice hotel with great RA treatment in their own right
Poor internet connectivity that let this hotel down my last visit looks to be fixed