Originally Posted by raftamaf

I just received a IHG BPG claim. I booked the room and added 2/4 of my family members actually going to the hotel as guests at the time of booking (I wont be going). I figured one of the two members who will be going can check in, and then they'll get the bpg.

I was told that the primary guest must check in for the BPG. Do they actually care? When i called IHG reservations he said it doesn't make a difference, and a chat representative told me that too..But the IHG BPG department told me it matters. Anyone have any experience on this?