Originally Posted by 110pgl

Reference point on how it should be done... boarding an AA flight the other day... they called for First Class (as always). Man pushes his way to front. Gate agent sees boarding card - tells him to wait. He argues he is priority boarding from credit card. She holds her ground and tells him to go all the way to the back. Excellent.

And even better - a bunch of people tried to jump the queue and go in the regular lane... they try to hand their boarding passes to gate agent... she simply ignores them. Double Excellent.

If all the GA's for UA handled the boarding - follow the book no matter what - like this gate agent for AA did, people would eventually get it and stop crowding the gate... or be shamed to the back of the line.

UA - you listening?