500-mile upgrade question
Couldn't answer this permutation via search - can someone advise?
Wife is gold. I have no status this year.
We have reservation tomorrow. Wife requested upgrade at booking (she has no stickers in account presently).
Goal is to get her upgraded if possible.
Used OLCI and was told "upgrade could not be processed due to lack of upgrades in account. Please call AA, etc"
I thought if upgrade was avail, it would prompt you to buy stickers at check in? We'd rather not buy without knowing it would clear since she will lose status next month and they will be worthless, right? Four stickers needed.
What to do at this point. We're already checked in, so she wasn't added to upgrade list due to the lack of stickers. Phone rep (3 in a row) were clueless. I'm happy to buy stickers but only if I know the upgrade will clear. Any advice?
Thanks in advance!!