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Old Jan 8, 2016, 3:24 am
  #1  
ericgdukie44
 
Join Date: Apr 2014
Location: DFW/LAX
Programs: HH Diamond, AA EXP
Posts: 534
Citi AA Executive MasterCard [2016-2017]

Feels like I'm crap outta luck here, but thought I'd ask for input. Have this card, my second year with it. Needed the 10,000 EQMs to make EXP (flew 90,xxx). Statement closes December 22. On December 3rd I used Citi live chat to ask for my 2015 spend year to date to make sure I had passed $40k. (I know, keep track myself). There was fraud on my account for some hotel purchases in Turkey, I ended up with several cards, just wanted Citi to check for me.

They told me $40,907. I still used the card in December for another $1k or so. Now AA says I spent ~$37,000. I didn't have $5k in spend dec 23-31 last year. And no returns in December this year. Had I known I was short I would have come up with the other $3k or whatever it is.

I saved the chat transcript with Citi, just in case of an issue like this, but I'm not sure how much help it is. I've emailed Citi through direct message and AA through AAdvantage support to see if I can figure out what happened and if either can help me.

Any advice or possible remedies?

Thanks.
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