I recently sent an email to 1K Voice to document a problem and make a suggestion to send on to the appropriate UA department to improve operations for the future. I did not request any compensation, I just wanted to try to improve procedures.
I got a response within 24 hrs. and they also gave me Customer care compensation of 6250 miles.
Is there some kind of standard amount UA Customer care hands out?
Did they give me this because I was a 1K, or would they have done this for others as a standard?
Do they also have discretion to hand out e-certs?
If so, is there some kind of standard amount for the e-certs?
Could I call them back, thank them for the miles, but request an e-cert instead? I have more use for an e-cert than the miles. I can get 8250 miles for 3 $25 car rentals with Hertz, so I would rather have an e-cert than the 6250 miles.
How does UA value these Customer Care compensation miles?
I got 10k miles for a complaint about a trifecta of 1. broken IFE remote, 2. expired yogurt served and 3. late bag at carousel