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Old Jan 7, 2016, 1:00 pm
  #1  
susiesan
 
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold
Posts: 3,648
Thumbs down JAL not answering phones in US

I have tried 4 times to call JL to reserve a meal for a trip in F in Feb. each time I have called I've been on hold over 20 minutes and the line is not answered. I have to hang up as I don't have time to be on hold for so long.

I am calling 800-525-3663

What is going on with JL in the US? Is this related to not being able to do anything on their US web site? Very very poor customer service.
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