Originally Posted by
JonNYC
This situation is really unbelievable! You seem to be taking it very well, but I think you should -maybe- be a bit more insistent (I know, easy to say as an observer.)
Also, I sure hope you've been chronicling this to AA's Twitter presence!
No kidding. I tend to keep my cool over travel disruptions and file most of it under $h17 happens, but at this point, I'd be getting unpleasant -- you're now, what, on day 2 delay/cancellation trying to get cross-country and your luggage is somewhere in-between??!
And for sure, keep a running commentary via Twitter -- it'll be fun to just pull the whole thread later in a nice letter to customer service regarding the EPIC service/operational failure you've gone thru.