Originally Posted by
eeebee
...Usually my promo points post only a day or two after my stay points. I have a feeling I'm going to have to ultimately file a missing points request with SPG. Annoying.
My apologies for the inconvenience. The T&C's say, "Bonus Starpoints will post to the registered member's account within 2–4 weeks after the qualifying stay posts."
I would give it the full four weeks and if the Starpoints don't post, send an email with the details to
[email protected].
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]