Originally Posted by
boris10475
Citi CSRs often do not know what they are talking about. If your mother did not open or close any Platinum card in the last 18 months she should be eligible for a bonus. The reason she got declined for a card has nothing to do with her eligibility for a bonus anyways.
Just to follow up, she actually didn't get declined for the card. The reconsideration rep said she would approve her application for the card, but the new card would have no bonus.