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Old Jan 3, 2016, 6:08 pm
  #34  
boris10475
 
Join Date: Mar 2011
Posts: 141
Originally Posted by changger1
Here's a data point for anyone who might need it. I helped my mother sign up for a Citi Platinum and Citi Exec card on June 2014. The Exec card was canceled March 2015. I just helped her try to sign up for another Citi Platinum. Got a declined message. Called up reconsideration for her and the Rep said she could have the card but since she canceled the Exec card in March 2015 she's not eligible for the bonus since she can only receive a bonus every 18 months. It didn't sound right since the Platinum and Exec are different products, but the Rep's computer told her otherwise.
Citi CSRs often do not know what they are talking about. If your mother did not open or close any Platinum card in the last 18 months she should be eligible for a bonus. The reason she got declined for a card has nothing to do with her eligibility for a bonus anyways.
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