Originally Posted by
jiangning
My dad was on UA835 ORD-PVG cancelled on 1/1 due to mechanical; Departed on 1/2 after 22 hrs delay; Hotel was offered but given up since I live in Chicago, thus he was offered $21 airport concession voucher.
I went to united.com/appreciation and was prompted 10,000 miles or $200 cert. He has no status. Was this amount reasonable? Any chance to call and see if they can increase the offer?
I was once on UA199 PVG-LAX cancelled due to mechanical and scheduled on the next day in 2013. I was offered 17500 miles and I took it. So I was quite disappointed with only 10000 miles.
Interesting, I was on 947 which cancelled on 1/2 due to a mechanical on the inbound and had a 24 hour delay. Automated email came shortly after the cancellation, as a 1K was offered either $200 voucher or 10,000 miles...
Selected the voucher and curious to see it included a release from all liability. Pretty sure the EU261 brochure they handed me at the ticket counter explicitly stated that the EU261 compensation was separate from anything else.