Join Date: Aug 2015
Location: Philadelphia, the East Coast of the US & SE Asia, & sometimes France
Programs: AA EXP, Amtrak Select, Hilton Gold, Shangri-La Golden Circle Jade
Posts: 12
I had a late (in the year) qualification for EXP in 2015 (believe final flights did not hit my account until 12/31) and the same thing happened to me as well. Just logged in this morning and noted only 4 SWUs. I wonder if it is a system error for anyone whose upgrades did not actually hit their account until the new system?
Edited to add: just spoke to the EXP desk and told that "it went down to four for 2016"- obviously not true. I explained that it did not and was immediately told only ACS can deal with those. Didn't get the sense the agent believed me but I will call back tomorrow when ACS is open.
Last edited by ghenghis; Jan 3, 2016 at 6:33 am