jiangning

My dad was on UA835 ORD-PVG cancelled on 1/1 due to mechanical; Departed on 1/2 after 22 hrs delay; Hotel was offered but given up since I live in Chicago, thus he was offered $21 airport concession voucher.

I went to united.com/appreciation and was prompted 10,000 miles or $200 cert. He has no status. Was this amount reasonable? Any chance to call and see if they can increase the offer?

I was once on UA199 PVG-LAX cancelled due to mechanical and scheduled on the next day in 2013. I was offered 17500 miles and I took it. So I was quite disappointed with only 10000 miles.