Old Jan 2, 16, 1:23 pm
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Join Date: Aug 2009
Location: Paris, France
Programs: AF/KL Flying Blue Platinum for life/Club2000 Ultimate, Accor ALL Diamond
Posts: 16,336
Originally Posted by wkndtraveler View Post
Hi gilbertaue! I didn't but I emailed her today after the hotel credited wrong amount of points to my LCAH account from the stay. At the same time, I listed all that went wrong. I don't, however, expect much since I contacted her also after my booking back to August since one-one from the hotel's customer service didn't bother to answer my emails and so didn't she either got back to me personally. Just after two weeks, a customer service representative finally emailed me back. I'm a bit surprised how badly the place is managed if GM comes from Sofitel Metropole!
Your report was very interesting and indeed a shame to see this list of problems. I had several times that kind of "catastrophic" stays and usually when it starts bad, it often turns into a nightmare if the staff doesn't react promptly
Obviously, it's better to stick to the Sofitel or the Pullman in SGN.
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