Originally Posted by
osmantrex
Hmm, just tried calling and the rep went straight for the cancellation with almost no hesitation. Had to stop her in the middle. Asked if there were any retention offers and she just listed the normal spend bonuses and mentioned the CitiGold relationship bonus. Nada.
Wondering if I should call the same number again or try the Premier line instead.
Same here -- how are people getting transferred? In the past, you mention cancel and they will say "let me transfer you to an account specialist" or something like that. This is the third card I've tried calling for in the last month, and all three times they are saying they will go ahead and cancel right now if I wish, or downgrade to a bronze. I can't get transferred for jack!