FlyerTalk Forums - View Single Post - Boarding door closed and seat given away 25 mins before departure. Any recourse?
Old Dec 31, 2015, 2:52 pm
  #45  
Baze
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Join Date: Jul 1999
Location: Ewa Beach, Hawaii
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Originally Posted by SPLITTERZ
No that shouldn't be happening. The door should not be being closed more than 10 minutes prior to departure, unless all pax are aboard. UX still has to abide by UA's contract of carriage. Electronic ACARS or not, that's ridiculous.
But here is the rub on that. They offloaded the OP and filled his seat with another passenger so everyone was onboard. Just not the person who should have been. If all seats are filled then they can close the door and go. Where the problem is, is the GA offloaded the OP improperly before the cutoff time to make room for the other passenger. So the fault lies entirely with the GA in offloading the OP before the cutoff.
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