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Thread: Boarding door closed and seat given away 25 mins before departure. Any recourse?
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Old Dec 31, 2015, 12:48 pm
  #32  
theddo
 
Join Date: Jun 2013
Posts: 948
Originally Posted by WineCountryUA
If this was 30 Dec 2015

The wiki of http://www.flyertalk.com/forum/unite...solidated.html listed the key elements of IDB.

CRJ-200 appears to be the scheduled aircraft and there was no downsizing.
The 60 seat IDB limitation only applies if a weight restricted flight.
The check-in/gate time seems to be the only criteria for UA to claim for exemption.

Sounds like a over zealous, under trained UX GA but the offloading time stamp will be critical.

Complain to UA , ask to for IDB and flight credit.
If no resolution in 5 days, contact DoT would be my path.
UA was contacted at the gate, they had their chance. Today is the day to file a DOT claim since the airline will actually have to answer it.
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