FlyerTalk Forums - View Single Post - ARCHIVE: Transportation Voucher / vouchers / "MCO" FAQ and master thread
Old Dec 30, 15, 6:20 pm
  #395  
21A
 
Join Date: Apr 2002
Posts: 1,299
Originally Posted by arlflyer View Post
You mention calling - who did you call? Just general AA customer service?
At the time (well pre-merger) it was the refunds desk, apparently in Tulsa, at 918-254-3777. It looks like the function has moved to Phoenix and that number is now disconnected, so apologies for the false lead on that front
Nonetheless, I think sending it to a refund specialist with a clear explanation is what you want to do. It seemed that the folks handling refunds specialized in ticketing issues, reading through the fare calc lines, etc whereas the general reservations line did not.
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