Originally Posted by
TinDrum
Earlier this year I needed to get the date changed on my J- Class ticket (no fees or penalty involved).
After waiting, when it was my turn to be served, the woman at the desk simply refused to do anything and asked me to go to my travel agent (who is in the US) since the ticket was issued by them. However, airline rules clearly say that once travel has started, the airline takes control of the booking and they are the ones who have to make changes.
But this lazy woman at the MH counter simply did not want to do any work
Date change can easily be done by your travel agent even after travel has commenced. I do this all the time. A cheap Skype or Viber call should have gotten this sorted.
I'm surprised people still go physically to a ticketing office these days...