View Single Post
Old Dec 28, 15, 1:46 pm
Join Date: Jul 2015
Location: JNB
Programs: Asiana Club, Mileage Plan, Skywards, Flying Blue, HHonors
Posts: 131
Manager product design (skywards)

If anyone is looking for a new job in 2016, this may interest you if you post on this forum:

One of the responsibilities is to define customer value propositions (Earn / Rewards / Tier Benefits). Set programme parameters (accrual rates, redemption rates, tier level etc.) to achieve the optimal reward levels to maximise repeat business over the life cycle of the customers.

I feel the incumbent is not maximising my repeat business over my lifecycle! Not sure whether they are with your lifecycle?

Could you do a better job?

ETA - in fact it seems EK is on a recruitment drive and has several other positions available in Skywards at VP and Manager level - I hope any successful applicants bring positive change for the customer as at present it really is one of the worst FF programmes around.

Last edited by groundops; Dec 28, 15 at 2:09 pm
groundops is offline