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Old Dec 24, 15, 5:35 am
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eternaltransit
 
Join Date: Nov 2013
Posts: 5,156
Originally Posted by SingaporeJoe View Post
Long story short,

- Was booked in business class for the EK406 DXB-MEL at 10:15am on Dec 22,
- On Dec 21 at 18:09 I get a reminder email for the flight,
- On Dec 21 at 18:54 I get a reminder text message that the chauffeur will pick me up at 06:45am.

In the morning of Dec 22, the chauffeur does not show up. I call Emirates and they tell me the booking has been cancelled. Rush to the airport and they reissue the ticket but can't get me a seat on the flight any more as it's full (I'm Skywards Gold).

How can this possibly happen?

Also, wrote a complaint to Emirates but no reply yet. How long do you think I should wait?

They got me to MEL via SIN that evening (i.e. I landed 15 hours later than planned) but that was a long wait and I can't really compliment the ground staff for how they handled this.

Thanks & Merry Christmas.
Sorry to hear about your troubles, especially at this time of year.

Various reasons why it could have been cancelled - if it's through an agent, the agent didn't pay EK, they thought you had a duplicate booking somewhere, you got offloaded (highly unlikely), or a good old-fashioned screw-up.

About the complaint: should take a week or so before you hear anything (or longer as it's New Years).
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