FlyerTalk Forums - View Single Post - I work at the airport/for the airline. You're wrong.
Old Dec 21, 2015, 2:32 pm
  #1  
canadiancow
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I work at the airport/for the airline. You're wrong.

"Hi, I'm checked in for my flight tomorrow. Could you please print my boarding pass?"
"We can't touch flights tomorrow. We don't have access in our system."
"I know you can't check me in, but you can print the boarding pass if I'm already checked in."
"No, we can't, we don't have access."
"I've done it here before."
"You can't do it. I know. I work at the airport. You're wrong."
"You can do it."
"No. If you're so sure, go talk to my colleague over there."


"Hi, I'm checked in for my flight tomorrow. Could you please print my boarding pass?"
"We can't do anything for flights tomorrow."
"I know you can't check me in, but you can print the boarding pass if I'm already checked in."
"I don't think we can."
"Could you please try?"
"Okay let's see. What flight are you on?"
"1308."
"I've never heard of that flight. Is that Air Canada?"
"Yes"
"To where?"
"Toronto"
"Oh wow that must be a new flight number.........oh hey it worked, here's your boarding pass."

Then the other agent came over and continued being a douche.

I explained to her that there is a very big difference between telling a customer that he's wrong and you're right (especially when the opposite is true), and saying "I don't know if that's possible, I've never done that" or whatnot.

I need a drink.
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