Originally Posted by
hailstorm
The HyattConcierge Twitter account told me everything was up and running. I sent them a screenshot of the website showing otherwise. No response after that.
Usually when a company make a ridiculous notice of four days downtime during the business week, they're just covering their arse for the worst case scenario. But in Hyatt's case, it looks like that was a stretch goal.
I had the same interaction with HytattConceirge twitter but they were able to check award availability and process points+cash booking for me.