Originally Posted by
LondonElite
I seriously don't know what all the fuss is about. I made two separate Hyatt bookings in the last 48 hours; one to a PH where I stay all the time, the other at a HR where I've never stayed before. Both were done directly with the hotel's reservation person. In both instances they were quick and efficient and I was done in under five minutes in both cases. The PH person welcomed me back and asked if I had a particular room in mind, the HR person said that they would do everything possible to make my stay - as a Diamond member - a positive one. An anecdote perhaps, but the fact that the website was done was inconsequential.
Read the posts and you know..... the generic website is working as normal (so probably down once in a while) it's the GP system that's unavailable so you get (for 5 days):
- no award bookings can be made
- no DSU's can be used
- no overview of your reservations
and account information will not be current until nearly the end of the year when counters reset.....
So yes, it's a (big) pain for some, and maybe less for others.