Originally Posted by LondonElite

I seriously don't know what all the fuss is about. I made two separate Hyatt bookings in the last 48 hours; one to a PH where I stay all the time, the other at a HR where I've never stayed before. Both were done directly with the hotel's reservation person. In both instances they were quick and efficient and I was done in under five minutes in both cases. The PH person welcomed me back and asked if I had a particular room in mind, the HR person said that they would do everything possible to make my stay - as a Diamond member - a positive one. An anecdote perhaps, but the fact that the website was done was inconsequential.