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Thread: Promo : 2,500 bonus Starpoints for one Keyless stay which is paid with Amex
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Old Dec 8, 2015, 12:50 pm
  #56  
Starwood Lurker
Company Representative - Starwood
 
Join Date: Nov 2000
Location: Austin, Texas
Programs: Marriott Employee Level
Posts: 31,593
Originally Posted by EnvoyBoy
Tried this last night with my first visit to an Aloft property.
Fail.

Registered my Amex and requested keyless. Got the confirmation of the request. Message on SPG app kept telling me I'd get my link and room number. Finally checked in at 11pm and got a regular key. Not sure why even up until 11pm I never got my keyless access and room number info...
My apologies for the inconvenience. Anyone finding themselves in this kind of situation should send an email to [email protected] to report their experience directly to the team monitoring this.

Best regards,

William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide

[email protected]
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